Account Information: Name, email address, and phone number when you register
Communication Data: Messages and conversations you have with Mio via SMS, phone, or WhatsApp
Usage Information: How you interact with our service, including timestamps and frequency of use
Technical Data: Device information, IP address, and browser type
2. How We Use Your Information
We use your information to:
Provide and improve the Mio AI assistant service
Process and respond to your queries and requests
Send you service-related communications (verification codes, responses to your messages)
Analyze usage patterns to improve our AI models and service quality
Ensure security and prevent fraud or abuse
3. SMS Messaging
When you provide your phone number, we use it to send SMS messages including verification codes and responses to your queries. We use Twilio as our SMS service provider. Message and data rates may apply based on your carrier. You can opt out of SMS messages at any time by replying STOP.
4. Data Sharing and Third Parties
We share your information with:
Service Providers: Third-party services that help us operate (e.g., Twilio for SMS, authentication providers)
AI Processing: Your messages may be processed by AI service providers to generate responses
Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for legal compliance, fraud prevention, and service improvement purposes.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of SMS communications by replying STOP
Close your account at any time
8. Children's Privacy
Mio is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us through our website at mio.fyi.